Can I return a product?
If you’d like to return a product, please contact our customer services team either by telephone on 0116 2436505, by using our contact us form, or via email at firstname.lastname@example.org
Will you pay for the delivery costs if I return a product?
We will pay the costs of return if a) the products are faulty or misdescribed, or b) we have told you of an upcoming change to the product, a delay in delivery due to events outside of our control, an error in pricing or description, or because you have a legal right to do so as a result of something we’ve done wrong. In all other cases, you must pay the costs of return.
If we are refunding you for delivery costs of your returned item, we will refund you the amount that it would cost using the least expensive delivery method we offer, regardless of the delivery method you use.
If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection
When will you refund me for my returned product?
We will refund you for your returns by the method you use for payment within 14 days of the day we receive the product, or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
We may make deductions from the total refund if the value of the goods has been reduced by handling contrary to the manufacturer’s instructions – if we discover this after you have been refunded, you must pay us an appropriate amount. For more information on returns, check out our Terms & Conditions of Supply.
How do I make a complaint?
If you wish to make a complaint, please email us at email@example.com
Do you offer exchanges?
If you have changed your mind, or if the items have been mistakenly purchased, you have 14 days in which to notify us from the date of delivery. Due to our items being sourced from different suppliers, a new order will need to be placed for the correct items.